Avaya, provider of customer and employee engagement communications technologies, has exceeded its carbon reduction goal two years early by adopting desktop and mobile videoconferencing systems, according to the company’s 2014 Corporate Social Responsibility Report (PDF).
Avaya delivers technology solutions that enable organizations — from mid-market companies to large enterprises — to increase customer and team engagement. It serves some 300,000 customers around the world across a broad range of industries. More than 95 percent of the Fortune 500 companies are Avaya customers.
A total of 83 percent of all Avaya products now are transported via ocean rather than high emission air travel, the report says. While this has required extra planning, it has reduced the cost of transport and has decreased the associated greenhouse gas emissions by as much as 47 times.
Avaya says it adopted a code of conduct based on the Electronic Industry Citizen Coalition, and extended its values to its suppliers to influence important ethical and business conduct issues, including the health and safety of workers, labor rights and environmental practices.
Notably, the company achieved Best-in-Class status with its Net Promoter Score by enabling outstanding customer interactions.
"With the evolution of always-on technology, Avaya is uniquely positioned to transform the way people and businesses engage with each other," Kevin Kennedy, president and CEO at Avaya said in a statement. "We enable our customers with real-time engagement solutions and services that reduce the time, expense and environmental impacts of business while fostering advocacy across their own customers and employees. Avaya's own use of its technology is a great testament of this."
Avaya previously has won the US Environmental Protection Agency’s (EPA) Climate Change Leadership Award for Excellence in GHG Management (Goal Setting), which recognizes organizations for establishing aggressive GHG reduction goals.
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Founder & Principal Consultant, Hower Impact
Mike Hower is the founder of Hower Impact — a boutique consultancy delivering best-in-class strategic communication advisory and support for corporate sustainability, ESG and climate tech.
Published Mar 27, 2015 12pm EDT / 9am PDT / 4pm GMT / 5pm CET