Stakeholder Trends and Insights
The Roadmap Series, Phase IV:
Taking Sustainability to Scale

This series has been taking a dive into the five phases of sustainable business described in the Hagen-Wilhelm change matrix published in Making Sustainability Stick. We want to offer a roadmap for those working to change business from inside large organizations. By capturing and sharing over a decade of experience implementing these ideas, hopefully we can help accelerate success. Earlier posts introduce the matrix and go deeper on Phase I, Phase II and Phase III.

An objective score is helpful, but it’s very difficult to use a single snapshot to understand where a company really is. Remember, companies are just collections of people; each one has to make its own shift to sustainable business thinking. So what are other indicators of Stage IV? One is when sustainable business skills, competencies and education are required to be successful at “ordinary” roles. At REI it was pretty much required to understand sustainable forestry and the FSC system in order to be a paper buyer. USGBC LEED accreditation was becoming a necessary credential to work in store development and real estate. Competency with the Sustainable Apparel Coalition’s HiGG Index and other Life Cycle Assessment tools was becoming required to be a product designer. And an understanding of social tools such as those from the Fair Factories Clearinghouse was needed to be in sourcing.

Another indicator is to look at how “sustainability” projects are being managed. Is there a special project office running unique efforts, or are sustainable business criteria helping to drive priority and resources to projects across the organization. How about collaboration? Do good ideas have to climb a whole chain of command and then back down the other side in order to get permission to proceed, or are people at all hierarchy levels empowered to reach across silos to get things done?

More clues come from looking at business results. In stage IV, negative environmental and social impacts (the brown line) are understood, measured and being aggressively addressed holistically. In fact, through game-changing innovations, negative impacts have been disconnected from company growth and are being reduced in absolute terms without unintended consequences. In other words, the brown line is going down while the business prospers. Beyond success at “doing less bad,” the company has started to identify ways in which it can use the power of enterprise to create value and measurably make things better. The green line is on the rise.

A good example happened at Gildan, a multibillion-dollar textile company based in Montreal, Canada. At first it successfully improved energy efficiency in its mills in Central America (less fuel, less pollution, less cost = less bad). Not satisfied, it radically redesigned the steam plant that runs its factory, switching from barges of imported bunker fuel oil to biofuels provided by local agricultural waste and secondary crops. The company not only eliminated carbon emissions and eliminated a potential spill hazard; it broke its financial dependence on external fossil fuel and replaced it with a stable local energy supply that also provides an economic engine for the community. It used its business to create environment and social benefits while driving down operating costs and insulating itself from risks. That’s an example of the green line rising – Stage IV results.

Keys to the Game&

In previous articles, I offered ways to anticipate what's coming and set the stage for successful next steps. The problem this time: No one has reached Stage V, so we're not sure what the keys to the game are. But I can offer an educated guess.

Radical Collaboration: As I talked about in an earlier article, sustainability is a description of a system, not an individual entity or business. Without a forest ecosystem, not even a tree is sustainable. So in order for business to achieve sustainability we’ll have to do it together. The capabilities for business people to engage with organizations outside their four walls will be critical. While we’re used to working with customers and suppliers, the idea of radical collaboration is effective engagement with organizations in a more complex web - beyond buy/sell relationships. A great example is the Sustainable Apparel Coalition. This is a group of well over 100 Brands, factories, NGOs, academics and others working to make the textile industry more transparent, accountable and profitable by tackling social and environmental challenges. Learning the skills needed to be successful in these kinds of collaborations will certainly be a key in Phase V.

In the final post in the series, we’ll dive deeper into the illusive Phase V.

INTRODUCTION: THE HAGEN-WILHELM CHART FOR CHANGE

WE ALL START AT STAGE I

PHASE II: THE FIRST BIG STEP

PHASE III: FROM PERSONALITY TO PROCESS

This post first appeared on Kevin Hagen’s blog on November 11, 2013.