The e-commerce era has not only changed how consumers shop, but also how they return unwanted items. Once an afterthought for many retailers, providing a seamless returns experience has become top priority. According to the 2017 UPS Pulse of the Online Shopper™ study, 79% of consumers said free shipping on returns is important when selecting an online retailer.
Today's retailers are finding innovative ways to address the logistical, economic and environmental challenges associated with returns shipments. Crystal Lassiter, Sr. Director of Global Sustainability and Environmental Affairs at UPS, and Ann Starodaj, Sr. Director of Sustainability at Optoro, will share how they're combining global logistics expertise and the world's leading reverse logistics platform to help retailers manage returned and excess inventory.