Cecilia Wandiga is tagged in 5 stories.
Product, Service & Design Innovation /
Almost exactly 2 years ago I wrote about The True Cost of ‘Cheap.’ Last week a request came for more information: could you talk more about this issue and possible solutions?
Two years ago I focused on Total Cost of Quality issues and advocated we begin to include social cost in our Cost of Quality measures. The basic premise is actually a Six Sigma principle — if you can't shift the mean, shift the goal.
- 8 years ago
Waste Not /
For those not already familiar with the term, "Lean" is a concept that started in manufacturing but is broadly applicable. It refers to a continuous improvement focus on waste reduction. Most notably, Toyota used Lean to attain world-class manufacturing status but the concept is an amalgamation of many schools of thought. For details, see an overview of lean manufacturing.
- 10 years ago
New Metrics /
All businesses stay alive by being price competitive. After all, if there are no customers to pay for your product, you can’t make sales and without sales there are no revenues. In an ideal world, a business sets its pricing based on the costs it incurs to produce but other businesses compete by offering different pricing (some do choose strategies based on servicing or other value-added activities).
- 10 years ago