When the pandemic
forced the world indoors,
e-commerce
and home delivery demand
exploded,
creating new norms for how we interact with everyday goods and the companies
that provide them. With the increase in front-door delivery came a heightened
consumer awareness of the packaging used to make sure essentials made it safely
to their homes. As COVID-19 rages on with a contagious variant, the lessons
learned remain relevant and enduring.
In 2020, WestRock
surveyed
consumers to find out how the pandemic impacted their relationship with
packaging. The results were clear: Safety and sustainability rank as top
priorities, with 82 percent of respondents agreeing that it is important for
brands to balance both consumer safety and concern for the environment when
designing product packaging.
One option for brands looking to meet this consumer demand is to incorporate
fiber-based solutions into product packaging. Unlike less sustainable
alternatives, fiber-based packaging comes from a renewable resource. A leader in
fiber-based packaging, WestRock sources from sustainable foresters and is
forest-positive
in the areas where it operates, ensuring more trees are grown than used. Couple
this with using recycled material and you have a great sustainable balance.
Still, shifting to new packaging formats can feel daunting for brands because of
perceived costs and anticipated operational downtime. But making this switch
does not require an overnight overhaul: Through incremental changes, companies
can reduce reliance on less sustainable materials in an efficient,
cost-effective and scalable way.
Reducing plastic in production
In Environmental Protection Agency (EPA) data from 2018, the packing
industry
created
82.2 million tons of waste, accounting for 28.1 percent of total generation. A
leading contributor to this is single-use
packaging
used to wrap and protect goods for shipping and storage — such as plastic rings
or shrink wrap — which is often not curbside recyclable. Fortunately, there are
durable, paperboard-based multipack
alternatives
that are more sustainable and easily recycled.
Of course, using fiber-based material for packaging must make economic sense;
and automation helps create cost efficiencies at scale. With flexible,
high-speed automation
systems,
companies can incorporate more sustainable packaging into existing lines without
losing any efficiencies, reducing waste in their operations.
Increasing consumer expectations on sustainability
Packaging allows brands to both protect products and demonstrate to customers a
commitment to sustainability, ultimately nurturing a positive brand experience.
WestRock’s Pulse Packaging
Survey
found that key sustainability features that impact brand trust and satisfaction
— such as design, recyclability and reusability — increased in importance from
2019 to 2020. 65 percent of consumers place importance on the reusability of
packaging, 68 percent on the recyclability, and 68 percent identified
environmentally friendly design as being important.
These insights demonstrate that utilizing sustainable packaging can help enhance
consumer perception of a brand. Fortunately, this can be achieved without
sacrificing durability — there are fiber-based packaging solutions that meet the
rigor of standard wear-and-tear in increasingly reusable, recyclable or
compostable formats. For example, paperboard
alternatives to
traditional packaging can offer a strong, flexible and more sustainable
option to conventional choices. The product also holds up to handling
during transit, consumer handling, and condensation produced from wet and cold
environments — which can often lead to packaging breakdown.
Filling the void
One common logistical (and environmental) challenge faced by companies is void
fill — the practice of filling empty space left between goods and the containers
in which they are shipped. These voids are frequently filled with less
sustainable products, such as plastic “peanuts” and air pillows. But rather than
investing in fillers, brands can reduce the need for void fill through smart,
automated
systems
that are curbside recyclable and customizable to product size.
Recyclable solutions with in-store appeal
The perceived ease of recycling a product greatly
impacts consumer recycling behavior — meaning that when products are clearly
recyclable, they are more likely to land in a blue bin than products that aren’t
as easily identifiable as such. Today’s fiber-based products allow brands to
provide packaging that is customizable for enhanced shelf presence, eliminating
the need for mixed material brand differentiators, and ultimately reducing the
volume of packaging that ends up in landfills.
For example, WestRock created
a way
for produce brands to print directly on the package, to provide an original
aesthetic that still allows for curbside recyclability when emptied and
flattened. With grocery stores being one of the largest contributors to plastic
waste, these packaging alternatives provide an all-in-one option to reduce the
use of less sustainable products in the produce department.
Ensure safety and quality for end customers
The pandemic put increased emphasis on the safety and security of our packaged
goods, especially food products, as use of third-party delivery services
increased. The Pulse survey found that 78 percent of consumers say packaging
products using materials that keep themselves and their family safe positively
impacts their trust in the brand.
For brands looking to increase their use of sustainable packaging without
sacrificing consumer confidence, there are fiber-based solutions equipped to
deliver the same standards of food safety as traditional solutions. With
features such as having a lift flap for order verification, being
leak-resistant, and having a one-piece design, the fiber-based alternative both
prevents further unrecyclable waste and demonstrates a brand’s commitment to
balancing food safety and sustainability.
What’s next?
While there is still progress to be made as we advance toward a more circular
economy and lingering uncertainty around COVID-19, sustainability remains an
ongoing and collaborative journey. As the world continues to navigate the
pandemic, now is the time for businesses to look for ways to make incremental
changes to meet consumer demands for more sustainable packaging without
sacrificing safety, brand experience or convenience.
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WestRock
Published Aug 26, 2021 8am EDT / 5am PDT / 1pm BST / 2pm CEST