Cast your mind back to 2015 — specifically, the UN Climate Change Conference
(COP21) hosted in
Paris that December. The event marked a watershed moment for businesses —
kickstarting a tidal wave of momentum for the environmental, social, and
governance (ESG) movement.
Nearly a decade later, that wave is now facing a dam of
resistance.
Around the globe, organizations are rolling back ESG goals — and alarmingly,
some beloved brands are among them.
Ford and Harley Davidson are recent additions to the list of companies
that have bowed to sustained shareholder pressure to water down their ESG
pledges. But
they’re far from the only ones. Following its recent decision to leave an
investment group promoting climate
action, JP
Morgan has doubled down — electing to close two subscale sustainable
funds,
just three years after their launch.
Shocking for some, upsetting for others — the news has been polarizing. Yet,
while these moves may not be popular, they create a rare opportunity for
brands
that are committed to not just staying the course but determined to make real
progress.
For brands, this is an opportunity to differentiate themselves from
competitors
— and a perfect moment for marketing teams to deepen their brand’s connection
with both employees and end users.
Success depends on delivering a clear and authentic narrative — one that
highlights both the brand’s goals and its progress. This approach ensures brands
gain recognition for their efforts while steering clear of the generic
sustainability tropes many companies fall into.
So, with that in mind — how can brands craft ESG communications that resonate
with stakeholders and help them get credit for their actions?
This is what it will take to stay the course — with confidence and intention:
Highlight the initiatives and commitments that most clearly link to the business.
On paper, many companies have an impressive variety of ESG programs and work
streams. But to bolster the brand and highlight impact, they should prioritize
initiatives that directly relate to the improvements they can make within their
own domain — rather than leaning on more generic initiatives.
AB InBev provides a strong example: Its ESG platform centers around water
stewardship and
agriculture — two processes inherent to
brewing
beer.
Talk about ESG efforts through the lens of your brand personality.
Brands, like people, show up and behave in ways that reflect what they stand
for. People recognize brand behaviors. Too often, though, brands let the more
formal communication style of the sustainability space overshadow their
personality. For maximum impact, ESG initiatives must reflect the brand as if
they were any other interaction.
Danish fashion brand Ganni does this exceptionally well with its
personality-led Responsibility
Reports.
Not only are these reports tonally confident and playful; their structure,
length and layout are also unmistakably Ganni — engaging even those who visit
the site just to shop.
Ditch tired sustainability imagery.
Across industries, ESG reporting has turned nature scenes into a universal
symbol for “E” and sunlit, upward-glancing individuals into shorthand for “S.”
It’s time to move beyond these overused
tropes.
While photography can’t do all the heavy lifting, it’s still a vital tool.
Brands should leverage it in ways that reflect their unique
identity
instead of defaulting to leafy green forests or water bottles.
Nike’s Move to Zero platform exemplifies
this. It draws from Nike’s iconic design system to tell its ESG story, even
reviving its 1970s circular logo to symbolize its commitment to circular design
principles. This philosophy is reflected in tangible efforts, including using
recycled materials in products and designing with end-of-life reuse in
mind.
Ultimately, the rollback of ESG commitments by major brands underscores a
critical moment of opportunity for those willing to step up and lead with
intention. Brands that embrace this challenge can differentiate themselves from
competitors and forge deeper, more meaningful connections with their audiences —
both internal and external.
At a time when many are retreating, staying the course with confidence,
personality and authenticity will set the leaders apart from the rest.
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Head of Strategy for North America, Design Bridge and Partners
Published Dec 12, 2024 8am EST / 5am PST / 1pm GMT / 2pm CET