Stories About Consumer Insights
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Beer Store Recycles More Packaging Than It Sells, Saves Ontarians $40M
CHEMISTRY, MATERIALS & PACKAGING - The Beer Store, a privately owned chain of retail outlets selling beer and other malt beverages across Ontario, Canada has announced that it has saved the province $40 million in the last year, thanks to its bottle recycling system and the cooperation of many Ontarians.
Embracing Conscious Consumerism Helping Brands Win Loyalty
MARKETING AND COMMS - This post is part of a series written by MBA and MPA candidates in Presidio Graduate School’s Managerial Marketing course, examining the role of marketing in advancing sustainability across all sectors.
25% of Small UK Businesses Prioritizing Sustainability in 2014
ORGANIZATIONAL CHANGE - One in four small and medium-sized businesses (SMEs) in the UK consider sustainability one of their highest concerns for the coming year, according to a new survey by Lloyds Bank Commercial Banking (LBCB).While sustainability is becoming an integral part of the business landscape, it has traditionally been much more difficult for smaller firms, who may lack the resources to make changes to company administration practices, LBCB says.Encouragingly, the survey found that three out of ten SMEs plan to invest more in sustainable business practices over the next five years, although another 42 percent said that spending on sustainability is likely to remain flat.
Entrepreneurs Hoping to Fix Food System by Taking the “Ick!” Out of Cricket
PRODUCT, SERVICE & DESIGN INNOVATION - Earlier this year, the United Nations released a report on incorporating insects into the diet as a means of increasing nutrition in developing nations and reducing the carbon footprint of the food production industry. While many might have taken this report as a bit of a novelty, it has captured the imagination of several mindful entrepreneurs set to change the way we eat.
Consumers Worldwide Think Business Should Solve Environmental Problems
MARKETING AND COMMS - Research presented this morning at the SB London conference reveals that many of the world’s consumers lay the responsibility of solving global environmental issues mostly at the door of businesses.
Can Aspirationals Help Make Sustainable Consumption Cool?
MARKETING AND COMMS - Last month, BBMG, GlobeScan and SustainAbility released The 2013 Aspirational Consumer Index, a report that confirms the rise of nearly 2.5 billion consumers globally who are uniting style, social status and sustainability values to redefine consumption. According to the report, more than one-third of consumers globally (36.4%) identify as Aspirationals, defined by their love of shopping (78%), desire for responsible consumption (92%) and their trust in brands to act in the best interest of society (58%).
J&J Launches Tumblr Campaign to Remind Americans to Recycle in the Bathroom
MARKETING AND COMMS - While 7 out of 10 Americans say they always or almost always recycle, apparently a scant 1 in 5 consistently recycles bathroom items, according to a report commissioned by the Johnson & Johnson Family of Consumer Companies.To encourage consumers to be more mindful, Johnson & Johnson has launched Care to Recycle™, a recycling campaign that begins with a gentle reminder to recycle more items from the bathroom. It is the first recycling awareness campaign of its kind to be hosted exclusively on Tumblr.
Americans Would Rather Remain Unemployed Than Work for Companies with Bad Reputations
ORGANIZATIONAL CHANGE - A majority of Americans (69 percent) would not take a job with a company that had a bad reputation, even if they were unemployed, according to an annual corporate reputation survey released by Corporate Responsibility (CR) magazine and Allegis Group Services. This is a six percent decrease from 2012.CR says it polled more than 1,000 employed and unemployed Americans to gain insights into how both corporate reputation and transparency can impact job decisions.More than half (62 percent) of those currently employed said they would take a job with a company that had a bad reputation if they were offered more money. This number has increased by four percent year-over-year, the magazine says.
SHFT and BBMG Join Forces to Create Branded Content Offering
PRODUCT, SERVICE & DESIGN INNOVATION - BBMG and SHFT are joining forces to announce a new branded content offering for organizations aiming to reach and engage Aspirational consumers, a fast-growing consumer segment that cares about looking good, feeling good and doing good.Combining BBMG’s consumer insights and brand-building expertise with SHFT’s creative and production capacity and the SHFT.com lifestyle platform, the partnership offers a powerful new approach to developing and delivering original branded content designed to disrupt and delight. The new initiative launches with an impressive roster of clients, including Sprint and Recyclebank.
Why You Can’t Fight Fear with Facts
BEHAVIOR CHANGE - The field of environmental sustainability is fraught with emotional issues: climate change, water shortages, population growth, food purity, animal extinction … the list goes on and on.These complex issues are intricately entwined with national economics, social mores, political and religious beliefs and fear.Clients are always asking us to develop “education” campaigns to change attitudes or behaviors, thinking (logically) that if people only understood the facts, they’d change their behavior.
Consumers Give Microsoft, Disney, BMW, Google Highest Marks for CSR Performance
MARKETING AND COMMS - For the second year in a row, consumers named Sustainable Brands® corporate member Microsoft the company with the best CSR reputation, according to a new study by corporate reputation management consultancy Reputation Institute. This year, the IT company was joined at the top in a four-way tie with fellow SB member The Walt Disney Company, Google and SB ’13 sponsor BMW.
2.5 Billion Aspirational Consumers Mark Shift in Sustainable Consumption
PRODUCT, SERVICE & DESIGN INNOVATION - A new global consumer study by BBMG, GlobeScan and SustainAbility confirms the rise of nearly 2.5 billion consumers globally who are uniting style, social status and sustainability values to redefine consumption. According to the report, The 2013 Aspirational Consumer Index, more than one-third of consumers globally (36.4%) identify as Aspirationals, defined by their love of shopping (78%), desire for responsible consumption (92%) and their trust in brands to act in the best interest of society (58%). The study draws from telephone and in-person surveys of 21,492 consumers across 21 international markets conducted in April 2013.
New Report Highlights Seven Headlines of Latest Behaviour Change Research
BEHAVIOR CHANGE - New research released last week explores the latest views of leaders in the study of encouraging more conscious and responsible behaviour. The Motivating Millions research, conducted by UK behaviour change consultancy Corporate Culture, was carried out online between March and May of this year. A quick distillation of the research reveals seven themes:
E&S Topics Comprised 40% of Shareholder Proposals Filed in 2013
MARKETING AND COMMS - Nearly 40 percent of all shareholder proposals filed in 2013 came from the environmental and social (E&S) category, representing the largest category overall, according to a recent report by Ernst & Young.Taking flight: Environmental sustainability proposals gain more attention identifies the specific requests investors are making in environmental sustainability proposals, company practices referenced by shareholder proponents in their supporting statements and examples of company actions that have led to withdrawals.The top five E&S proposal topic areas were:
Lack of Reliable Metrics Impeding Sustainable Business Growth, Study Says
NEW METRICS - Less than a third (32 percent) of CEOs believe the global economy is on track to meet the demands of a growing population, while two-thirds (67 percent) report that the private sector is not making sufficient efforts to address global sustainability challenges, according to a recent survey by the United Nations Global Compact (GC) and Accenture. Still only 38 percent say they currently are able to quantify the business value of sustainability.
Report: More Than Half of Diners Willing to Pay More For Meals in Sustainable Restaurants
BEHAVIOR CHANGE - More than half (56 percent) of diners would pay more for a meal if they knew the restaurant was investing in reducing its environmental impact and taking its social responsibility seriously, according to new research from the Sustainable Restaurant Association (SRA). Some 43 percent of diners would pay up to 10 percent more for a meal in a sustainable restaurant.The Discerning Diner: How consumers’ attitudes to eating out have become more sophisticated is based on the findings of consumer research by the SRA, which was supported by Unilever.
Six Ways to Make Brand Sustainability Resonate with Consumers
MARKETING AND COMMS - Climate change. Resource scarcity. Pollution. Human rights. These are some of the most pressing issues facing business today. They are also some of the most difficult for consumers to relate to, let alone orient their lives around.According to a recent report from The World Economic Forum and Accenture, sustainability is in desperate need of a makeover. Despite millions of dollars spent marketing the concept over the past decade, only 28% of people know what terms such as “sustainable,” “responsible,” “eco friendly” and “green” really mean, and just 44% say they trust green claims coming from big brands.
50% of Global Consumers Willing to Pay More for Socially Responsible Products
BEHAVIOR CHANGE - Fifty percent of global consumers are willing to pay more for goods and services from companies that have implemented programs to give back to society, according to a new study from Nielsen.The Nielsen Global Survey on Corporate Social Responsibility polled more than 29,000 Internet respondents in 58 countries. The percentage of consumers willing to pay more increased among both males and females and across all age groups, with respondents under age 30 most likely to say they would spend more for goods and services from companies that give back. Among consumers ages 40-44, 50 percent agree they would pay more, up from 38 percent two years ago.
Sustainable People, Part II: The Costs of Excellence
ORGANIZATIONAL CHANGE - In Part I of this series we introduced the Excellence Trap, and diagnosed its drivers and shortcomings. Here in Part II, we’ll take a close look at the costs we incur when we’re in the Excellence Trap, in order to see clearly what unsustainable people and organizations suffer. Then we’ll turn to the solution, introduce mastery and five shifts we must make to become sustainable. And in Part III we’ll discuss the way to get there, as well as the way not to.
Why Be a B Corp? Ask a Millennial
MARKETING AND COMMS - Every year, four million Millennials — Generation Y, born between 1982 and 2002 — set out on their own to join the workforce. This generation, which makes up about quarter of today’s population, is one of the most diverse, technologically connected and well-educated group in history — and they have strong opinions about corporate authenticity, transparency and responsibility. According to a recent survey by Net Impact, eighty percent of 13-25-year-olds want to work for a company that cares about its impacts.
